Shipping policy
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Delivery Policy
Thank you for shopping at Eazy Name Labels. As all of our products are personalised and made to order, please read this policy carefully so you know what to expect.
Delivery Options
All delivery timeframes below are calculated from the point of order confirmation and include both print/production time and delivery. Working days are Monday–Friday, excluding UK bank holidays.
| Service | Estimated Timeframe |
|---|---|
| Standard Delivery | 3–5 working days from order confirmation |
| Premium Express | Next working day from order confirmation (order must be placed before 12pm) |
Orders are not dispatched or delivered on weekends or bank holidays. Premium Express orders placed after 12pm will be treated as next-day from the following working day.
Production & Dispatch
Because every order is personalised and printed specifically for you, production begins as soon as your order is confirmed. Please ensure all personalisation details are correct before submitting — we cannot make changes once production has started.
During busy periods (such as the start of the school year), dispatch may take a little longer than usual. If there is a significant delay to your order, we will contact you by email or phone.
Bulk & School Portal Orders
Orders placed through our school or trade partner portals, or large bulk orders, may require additional production time beyond our standard timeframes. If you have a deadline (e.g. for a school term start), please contact us at hello@eazylabels.co.uk before placing your order so we can confirm availability.
Shipping Charges & Tracking
Delivery charges are calculated and displayed at checkout based on your delivery address and chosen service. If you select a tracked service, your tracking number will be emailed to you once your order has been dispatched.
UK Delivery Only
We currently deliver to mainland UK addresses only. We are unable to deliver to PO Box addresses or BFPO addresses. If you have a specific delivery requirement, please contact us before ordering.
Failed Deliveries & Returned Parcels
If a delivery attempt is unsuccessful, our carrier will leave instructions for re-delivery or collection. If a parcel is returned to us due to an incorrect address or failed collection, we will contact you to arrange re-delivery. An additional delivery charge may apply.
Please ensure your delivery address is entered correctly at checkout — we cannot be held responsible for parcels lost or delayed due to an incorrect address being provided.
How to Contact Us
If you have any questions about your delivery or need help tracking your order, please contact our team at: hello@eazylabels.co.uk